Shipping Policy

  • We ship worldwide.
  • Free Domestic shipping on all orders up to 1kg, or for total purchase orders over HK$2,000.
  • Free International shipping for total purchase orders over USD300.
  • Orders will typically be shipped within 2 to 3 business days, once your order is confirmed by us and payment is confirmed/received.
  • Please note it’s the Purchaser’s responsibility to assure payment of all and any Import and Customs Duties and Fees applicable, incurred as a result of the shipment, on all International Orders.
  • Please note we shall not be liable for any misplaced, lost, stolen or damaged items due to any Parcel Service Carrier/Transporter responsibility.

 

Shipping Fees (for posting of Registered and Advise of Delivery mail service)

Destination

Flat Rate – Up to 1 kg

Flat Rate – Over 1 kg to 2 kg

Over 2 kg

Zone 1 (Southeast Asia) 7.00 USD 30 USD Extra USD7/kg
Zone 2 (Europe) 7.00 USD 30 USD Extra USD7/kg
Zone (USA / Brazil) 7.00 USD 30 USD Extra USD7/kg
Zone 4 (rest of the World) 7.00 USD 30 USD Extra USD7/kg

 

  • For Special Orders, Speedpost Delivery, Express Delivery please request a quote on shipping pricing and estimated delivery time via email: info@bungalowroom.com

 

Delivery Times

  • For Domestic Deliveries, orders will take approximately 2 to 3 working days after items being shipped.
  • For International Deliveries, depending on the country and shipping method selected, orders are estimated to take approximately a minimum of 2 to 3 weeks after items being shipped.

 

Returns and Exchanges

  • Our Return Policy is 15 days, meaning you will have 15 days from the date you have received your order to return it back to us by mail/carrier and forward us the tracking number. Should this time period ceases, unfortunately we will not be able to accept your return.
  • Please inform us of the reason for the return, your Order number and what option you would prefer (exchange item, Gift Card or Store Credit), via email: returns@bungalowroom.com We will inform you, by email, the address to use to mail the returned item.
  • Should the return be accepted by us, and after receiving and examining the item, we will inform you, by email, if you are eligible to receive an exchange, Gift Card or a Store Credit, based on your preference.
  • Exchange items will be subject to availability, with no warranty of restocking, should the item you select be out of stock,
  • Exchange items will be shipped within 2 to 3 working days, should the item be available,
  • Gift Cards and Store Credit for returned items are valid for 3 months,

 

  • To be eligible for a return, all items must be in perfect condition, undamaged and unused and, in case of clothing items, neatly folded, unworn and free of dirt and fragrances.
  • All items must be returned in all originally packaging, with original tags, in the precise same condition you have received it. Failure to do so, will result in the items being refused by us and will be returned to you.
  • Please note you will be responsible for all shipping costs and fees for your returned items and these are non-refundable.

 

Non-Returnable Items

Sale Items

Gift Cards

Exchange Items

Special Orders

Damaged or used Items

 

Please note that if a non-returnable item(s) is returned without our consent, the item(s) will be returned to you and shipping/delivery fees may apply to unauthorized returned items.

 

Cancellations

Items can be cancelled up to 24h after the order has been placed, unless a different time limit is authorized by us, in writing.